FAQs

RESTORx

  • Do you also perform the repairs?

    Yes, we are a comprehensive contractor that handles all aspects of the restoration process with our in-house team of skilled employees.

  • I see black mold in my house. Should I be concerned?

    All types of mold, regardless of color, can pose serious health risks, including allergic reactions and toxic effects.

  • Should I try to clean up the mold myself?

    While you can attempt to address moisture issues and clean the mold, we strongly recommend hiring a professional for thorough and safe mold remediation to ensure the problem is completely resolved.

  • Are emergency services, like water extractions and board-up charges, covered by insurance?

    If the damage is part of a covered loss, these emergency services are typically paid for by your insurance company. However, it's important to note that insurance providers expect homeowners to take prompt action to mitigate further damage.

  • After a fire, is there going to be a lingering smoke odor?

    No, our thorough restoration process completely eliminates smoke odors. We guarantee that no smoke smell will remain after our treatment.

  • Do you handle both the cleanup and reconstruction after fire or water damage?

    Yes, we provide comprehensive restoration services from initial cleanup to final reconstruction. Our team manages every aspect, including water extraction, smoke and soot removal, structural drying, mold prevention, and complete property reconstruction.

  • Can you help with my insurance claim for fire or water damage?

    Certainly. We collaborate directly with most major insurance providers, assisting you throughout the claims process. Our team helps with documentation, estimates, and claim processing to simplify the restoration experience for you.

  • Why choose your company for full-service fire and water damage restoration?

    Our company offers a complete solution, managing your restoration project from emergency response to final touches. With certified technicians, advanced equipment, and insurance expertise, we provide efficient and professional restoration of your property.

  • How do you ensure my property is fully restored and safe after damage?

    We conduct comprehensive moisture testing, structural inspections, and final quality assessments. Our licensed contractors oversee all aspects of the process - from cleanup to repairs and rebuilding - ensuring your property meets or exceeds all relevant safety standards.

  • Is it safe to stay in my home during the restoration process?

    The safety of staying in your home during restoration depends on the extent of the damage. For minor projects, it may be possible to remain. However, for more extensive fire or flood restoration work, we may recommend temporary relocation for your safety and comfort.